FAQs & Troubleshooting
Find the answers to our most frequently asked questions and troubleshooting
Light weight and portable scanner
15ppm
50.8 mm to 215.9 mm
50.8 mm to 215.9 mm
86.4 mm to 1,828.8 mm
Yes / Yes
No
48-bit colour processing
24-bit colour processing
Max. 600 dpi × 600 dpi
Max. 1,200 dpi × 1,200 dpi
301 mm × 56.6 mm × 36.8 mm
0.47 kg
128 MB
USB bus-power
USB3.0 mode 2.3W
USB2.0 mode 2.0W
1.3W
0.01W
5 to 35℃
20 to 80%
10 to 90%
Windows® 7 SP1 / Windows® 8.1 / Windows® 10/ Windows Server® 2012 / Windows Server® 2012 R2 / Windows Server® 2016 / Windows Server®2019
macOS v10.12.x/10.13.x/10.14.x