Brother Servicing Procedure

Thank you for choosing this Brother product. We hope that you will enjoy using it. Brother International Philippines Corporation (“Brother”) warrants that the Brother-branded products (“Products”) purchased by you as an end-user consumer in Philippines are free from all manufacturer’s defects in material and workmanship for the following warranty periods, from the date of purchase:

Customer Service Opening Hours:

Ground Floor Marajo Tower,

#312 26th Street cor. 4th Ave

Bonifacio Global City,

Taguig City 1634
Mondays to Fridays: 8.30am - 7:00pm* (no lunch break)
Tel : (02)581 9898
Saturdays : 8:30am - 5:30pm* (with lunch break from 12:00-1:00pm)
Fax : (02)581 9899

We are closed on Sunday and Public Holidays.

Email : helpdesk@brother.com.ph

Landmark: Mini Cooper / Rolls  Royce


Product Standard Warranty

Stand Alone Fax Machine

Mono Laser Products (Printer, DCP&MFC)

Color Laser Products (Printer, DCP&MFC)

Color LED Products (Printer, DCP&MFC)
1 Year
A4 Color Inkjet Products (DCP&MFC)

Refill Tank System Products (DCP-T300, DCP-T500W, DCP-T700W and MFC-T800W)

1 Year
or 30,000 pages whichever comes first

New Refill Tank System Products (DCP-T310 and DCP-T510W)

New Refill Tank System Products (DCP-T710W, MFC-T810W and MFC-T910W)

1 Year or 30,000 pages whichever comes first
1 Year or 50,000 pages whichever comes first
A3 Color Inkjet Products (MFC)
1 Year
or 100,000 pages whichever comes first
Mobile & Desktop Scanners

Labeling Machines

Home Sewing& Embroidery Machines

Scan & Cut

6 Months

Important: Please note that it is required to bring the machine, consumable/tape and proof of purchase to our Service Centre for detailed diagnosis.

Brother also warrants that the Product repaired under this warranty will be free from Manufacturer’s defect in materials or workmanship for the remaining period of the warranty period.

Warranty Claim and Procedures

Brother is offering a Standard Warranty for its Products. When making a claim under this warranty, please bring in your Product to any Brother Service Center or Brother Authorized Service Centers nationwide, and present this WARRANTY CARD (Customer’s Copy) and a copy of your PROOF OF PURCHASE together with the faulty Product.

During the applicable warranty period and subject to the terms and conditions of this warranty, Brother, at its option, will repair or replace such Product at no charge.

Defective Products, accessories and spare parts shall become Brother’s property.

Allow us to give you more peace of mind. Get an extended warranty for FREE by simply providing some information about you on the other side of this page. To ensure your product is covered under Brother’s Standard Warranty Coverage, please read through the warranty Terms and Conditions below:


Warranty Terms And Conditions

You shall be deemed to have understood, accepted, and agreed to the following terms and conditions for the warranty of your purchased Product.

 
 
1. This warranty shall be applicable and valid for the Product purchased through any Brother’s Authorized Distributor, Dealer, or Reseller in the Philippines
2. This warranty shall NOT be transferred, negotiated, nor assigned to ANY third party.
3. This warranty card must, at all times, be presented along with a proof of purchase to any Brother Service Center or Brother Authorized Service Center to be able to avail any warranty service.
4. This warranty does not cover the following:
-Parts (i.e. toner, drum, fuser, daisy wheel, ribbon, correction tape etc.) that are subjected to wear and tear, rust, stains, corrosion, and software related problem; -Consumables such as toner cartridges, ink cartridges, tape cartridges, and other consumables;
-Malfunction or damage resulting from any acts of nature (including but not limited to lightning, flood, earthquake, or fire) or force majeure;
-Entry of foreign matter to the product or exposure of the product to any foreign matter such as, but not limited to spillage of food or liquid hazard, moisture, insect infestation, dirt, corrosion, rust, and stain;
-Damage and defect resulting from the use of the Product other than its normal and customary use, (e.g. use of Product in excess of the monthly duty cycle), accident and/or misuse;
-Use of improper or incorrect electrical or voltage supply;
-Consequential damage due to negligence, abuse and improper testing, installation, alteration or modification of any kind made to the product;
-Normal wear and tear, maintenance kits and parts (e.g. scanner hinges, print head, fuser assembly, drum laser unit, paper feeding kit, scanner unit, etc.) requiring replacement due to normal wear and tear and/or end of life of the product;
-Transportation, handling, or delivery charges incurred in the delivery of the product to and from the Service Centers or customer’s premises;
-General maintenance, routine servicing and onsite service.
5. This warranty becomes void when:
-The Product’s serial number is removed, defected and/or altered;
-The Product’s warranty card is altered and/or modified;
-The Product is damaged from any natural disaster or any acts of God, and mishandling by the purchaser after the purchase of the product;
- The Product has been tempered with and/or repaired by any person NOT authorized by Brother to provide service and/or repair;
-Usage on the product of any non-genuine Brother consumable products such  as but not limited to ink, toner, refill kits, and continuous ink systems; and
- The Product is loaned, transferred and/or assigned to other users.

EXTEND YOUR WARRANTY FOR A YEAR FOR FREE!

You may equip your Brother Product with an additional warranty period at no extra cost by simply filling out this form COMPLETELY. You may send this form to Brother by mail, fax or email, together with the proof of purchase within fifteen (15) days from the date of purchase.

 
Product Standard Warranty Extended Warranty

Stand Alone Fax Machine

Mono Laser Products(Printer, DCP&MFC)

Color Laser Products(Printer, DCP&MFC)

Color LED Products(Printer, DCP&MFC)
1 Year
2 Years
A4 Color Inkjet Products (DCP&MFC)

Refill Tank System Products (DCP&MFC)

1 Year
or 30,000 pages whichever comes first
2 Years
or 30,000 pages whichever comes first
A3 Color Inkjet Products (MFC)
1 Year
or 100,000 pages whichever comes first
2 Years
or 100,000 pages whichever comes first
Mobile & Desktop Scanners

Labeling Machines

Home Sewing& Embroidery Machines

Scan & Cut

6 Months

1 Year

Upon receipt of the completely filled-put application form, Brother will officially register your roduct under the Extended Warranty Program. We will send you the machine’s Extended Warranty Sticker within thirty (30) days from the date of purchase.


IMPORTANT INFORMATION ON YOUR EXTENDED WARRANTY APPLICATION

You shall be deemed to have agreed and accepted the following terms and conditions for the Extended Warranty of your purchased Product.

Brother Authorized Service Center may provide service to your Brother Product covered by the Extended Warranty application on behalf of Brother.
In case you do not receive the Extended Warranty sticker a month after mailing/faxing your application, you may contact Brother at (02) 581-9898 or toll free line at 1-800-10-BROTHER, or email, at helpdesk@brother.com.ph.
Extended Warranty application forms received fifteen (15) days after the date of purchase will NOT be included in the Extended Warranty Program.
Maintenance kits and parts requiring replacement due to normal wear and tear and/or the end of life of the product such the print head, toner, fuser assembly, laser unit, paper feeding kit, scanner unit are not covered by the Extended Warranty Program.
Extended Warranty shall also be subject to the terms and conditions of Standard Warranty stated in “WARRANTY TERMS AND CONDITIONS” above.